3D Systems 3D Connect

3D Connect Service

3D Connect Service provides a secure cloud-based connection to 3D Systems service teams for proactive and preventative support, enabling better service to improve uptime and deliver production assurance for your system. With 3D Connect Service, your system will automatically send alerts to 3D Systems’ service team for immediate assistance in resolving printer-defined conditions or exceptions, solve problems remotely, pre-order parts, and schedule on-site services as required.

3D Connect Information Sheet
3D Connect Architecture and Security

  • Features

    • Active system management
    • Proactive service alerts to 3D Systems
    • Real time remote diagnosis
    • Automatic support case creation
    • Intelligent preventative maintenance
    • Planned service visits and parts ordering

  • Benefits

    • Avoid build failures and unplanned downtime
    • Direct link to 3D Systems support experts
    • Improved time to resolution
    • Enhanced service experience
    • Scheduled maintenance tailored to machine use
    • Right part, right time, improved uptime

Note: 3D Connect Service is available on select 3D Systems printers. Please check with your 3D Systems sales or service representative for further detail on availability.

  • Interested in learning more?